Terms of service
Terms of service provision (Electronic trading rules) - https://www.kvapugama.lt/ e-mail in the store.
These Electronic Trading Rules (hereinafter - the Rules) are a mandatory and inseparable part of the purchase and sale agreement concluded between the electronic store https://www.kvapugama.lt/ (hereinafter - the Electronic Store) and the individual customer (hereinafter - the Customer), introducing the Client to E. in terms of purchase and sale of store goods and establishing E. rights and obligations of the store and the Customer, related to the purchase - sale of goods by e-mail. in the store.
I. GENERAL PROVISIONS
1. Use email store services have the right to:
1.1. able-bodied natural persons, at least 18 years of age;
1.2. minors between the ages of sixteen and eighteen only with the consent of their parents, adoptive parents or guardians, except in cases where one's earnings or stipend are independently disposed of;
1.3. legal entities;
1.4. authorized representatives of all the above persons.
2. If the Customer wants to use E-mail store services and to place an order, he must provide information electronically. The purchase occurs when the Customer electronically submits information about himself and proceeds to further actions, payment.
3. Personal data provided by the customer (name, address, telephone, e-mail address) when registering E-mail. are stored and handled in the store in accordance with the 1996 June 11 the Law on Legal Protection of Personal Data of the Republic of Lithuania (current version) and 2016 April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC (General Data Protection Regulation) and this e-mail. "Privacy Policy" is described in the store https://www.kvapugama.lt/.
4. The prices of goods specified in the email in the store's product catalog, valid only when purchasing these products by e-mail. in the store. Product prices Email in the store are specified including all taxes applied in accordance with the Tax Administration Law of the Republic of Lithuania and other legal acts. Delivery prices are not included and are specified separately when placing an order. The delivery price is clearly indicated to the Customer before the confirmation of the order and is distinguished in the confirmation of the order itself.
5. Purchase and sale agreement between the Customer and El. store is considered established from the moment the Customer e-mails. in the store, after creating a shopping cart, specifying the delivery address, choosing a payment method and familiarizing yourself with the terms and conditions of the page, click the "Order" button. The contract concluded electronically between El. between the store and the Customer is governed by the procedure established by the Civil Code of the Republic of Lithuania.
6. About the conclusion of the purchase-sale contract E-mail. the store informs the Customer by sending a message to the e-mail specified by the Customer. postal address.
II. CUSTOMER RIGHTS AND OBLIGATIONS
7. The customer can choose and order any product/products from El. of goods presented in store catalogs.
8. The customer, using E-mail stores services, agrees with these rules of the purchase - sale agreement and must comply with them.
9. Customer E-mail stores must provide complete and correct data in the registration form. If the Customer's personal data and E-mail address change. the store will not be informed about this, the Customer assumes all the risk of losses arising from this.
10. The customer is responsible for all his actions performed using E-mail. in the store.
11. The same person is prohibited from using e-mail. services provided by the store under several names.
12. The customer must be at the specified place, at the specified time, and accept the ordered goods.
13. The customer undertakes not to transfer his registration and login data to third parties. If the Customer loses his login data, he must immediately inform E-mail. e-shop by mail info@kvapugama.lt or by phone +370 65333390. E-mail the store is not responsible for the actions of third parties after using the Customer's login data until the moment of notification. In this case, E. the store has the right to consider that the actions of El. performed by the Customer in the store.
14. Email the store is not responsible for the actions of third parties when, after using the Customer's banking system, they enter into purchase-sale contracts using E-mail. store services.
15. In order to be able to offer the Client full-fledged services on our website, we ask for permission to save information (cookies) on the Client's computer (device). The recorded information will be used to identify the Customer as a previous user of the website, to collect website visitation statistics. At any time, the customer can review what information (cookies) we are recording and can delete some or all of the recorded cookies. Also, you have the right not to consent to the recording and use of information (cookies) on the Customer's computer (device), but in this case, some functions of the website may be unavailable to the Customer. Your consent can be revoked at any time by changing the settings of your internet browser or by contacting E-mail. store, by any of the contacts published on the website.
III. e-mail RIGHTS AND OBLIGATIONS OF THE STORE
16. If during registration or later, false, inaccurate, misleading or not all requested data is provided, or the Customer does not comply with other obligations provided for in these Rules, E-mail. the store has the right to immediately cancel the registration and delete the Customer's data or limit the customer's right to use E-mail. services provided by the store. The Client is solely responsible for the consequences caused by incorrect data provided by the client.
17. Email the store reserves the right to:
17.1 Without prior warning, to suspend or terminate the customer's registration and use of E. store services, if there is reason to believe that the Customer is engaged in illegal activities or otherwise tries to harm El. for store operation or stable operation;
17.2 In the event of important circumstances, to temporarily or completely terminate El. store operations without notifying the Customer in advance.
18. Email the store undertakes to create all conditions for the Customer to use E-mail. services provided by the store.
19. Email the store, in the event of unforeseen circumstances, being unable to deliver the ordered product to the Customer undertakes to offer the Customer an analogous product. If the customer refuses to accept the analogue of the product, the money paid is returned within 3 (three) working days, if the customer has made an advance payment.
IV. PAYMENT FOR GOODS
20. The Customer can pay for the goods:
20.1. using the bank's online banking systems;
20.2. credit and debit card;
20.3. by advance bank transfer;
20.4. in cash at points of sale;
V. DELIVERY OF GOODS
21. Email the store undertakes to deliver the goods ordered by the Customer after payment to the address specified in the customer's order in the territory of Lithuania and other EU countries:
21.1. When paying in accordance with Clauses 20.1, 20.2, 20.3 of the Rules, the goods are delivered in Lithuania within 1-3 (one-three) working days after receiving the confirmation from the bank. In other EU countries, the goods are delivered within 5-14 (five-fourteen) working days after receiving the confirmation from the bank.
22. The goods will be delivered by E-mail. authorized representative of the store. After the customer signs the consignment note or collects it from the post machines of the authorized representatives, it is considered that the parcel has been transferred (delivered) properly.
23. During the delivery of the goods together with the email. The Customer must check the condition of the shipment with an authorized representative of the store. Upon noticing a violation of the shipment, the Customer must mark it in the shipment's waybill and write a free-form shipment violation act. If the customer signs the consignment note without comments, it is considered that the shipment has been delivered in good order. If the delivered product does not contain any parts or documents, the Customer must immediately notify E-mail. store administration by e-mail by mail info@kvapugama.lt or by phone +370 65333390.
24. Delivery costs Email the price specified in the store is not included, it is specified as provided in Clause 4 of the Rules.
VI. RETURNING THE GOODS
25. After more than 14 (fourteen) days have passed from the day of delivery of the goods, the rules of Retail Trade of the Republic of Lithuania apply to the return of goods.
26. When a defective product is returned, El. the store undertakes to accept the low-quality product and, in the absence of the Customer's objection, replace it with an analogous product. If the customer objects to the exchange of a low-quality product with a high-quality product, we will return the money paid for the low-quality product within 3 (three) working days from the day the product is returned. In the event that it turns out that El. the store does not have a similar product, the money paid for the product will be returned to the Customer within 3 (three) working days from the moment of this clarification.
27. The returned item must be fully assembled. The customer is responsible for the full assembly of the product. If the product is not fully assembled, it is not accepted for return.
28. In cases where you give notice of withdrawal from the purchase-sale contract within 14 (fourteen) days from the delivery of the goods (p. 26 of the Rules), it is necessary to submit a completed purchase-sale contract withdrawal form. Returned goods must be returned in the packaging in which they were delivered. The package should be intact, clean, properly prepared and packed. In other cases, when returning goods by email the store wishes to comply with the same requirements or to make maximum efforts to comply with the specified requirements for packaging.
29. The customer has the right to refuse the purchase-sale contract by notifying us about it by e-mail. by mail info@kvapugama.lt or by phone +370 65333390, within 14 (fourteen) days from the day of product delivery.
30. In order to cancel the purchase-sale contract, you must notify the contract cancellation in writing to the contact addresses specified in Clause 29 of the Rules within the period specified in the Rules. Confirmation of contract cancellation will be sent to the e-mail specified by the Customer. by post If the Customer does not receive confirmation within 3 working days, it is mandatory to contact E. store administration. After canceling the contract, within 3 (three) working days, the Customer must contact us by phone or e-mail. by mail to coordinate with E. the method of returning the product to the store (all issues of picking up, transporting and other transportation of the product to the location specified in the E-store). In this case, the Customer himself must return the purchased product that meets the requirements of Clauses 30 and 31 of the Rules. Upon cancellation of the contract, the money paid for the product will be returned within 3 (three) working days from the day of return of the product.
31. The customer does not have the right to refuse the purchase-sale contract if the product has been damaged or the appearance of the product has fundamentally changed; Mrchanges to the appearance of the eyelet, which were necessary to inspect the received product, are not considered essential changes to the appearance of the product.
VII. FINAL PROVISIONS
32. Email the store reserves the right to suspend, at its own discretion, fill in, change these Rules and other documents related to the Rules. Additions or changes to the rules take effect from the day they are published, that is, from the day they are posted by e-mail. in the store system.
33. If the Customer does not agree with the new version of the Rules, partial additions, changes, the Customer has the right to refuse them, provided that the right to use e-mail is lost. store services.
34. If after the change of the Rules, the Customer continues to use E-mail. services provided by the store, it is considered that you agree with the new version of the Rules, partial changes or additions.
35. All disagreements regarding the implementation of these Rules shall be resolved through negotiations. If it is not possible to reach an agreement within 30 (thirty) days, disagreements are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
36. Request/complaint regarding E-mail goods purchased in the store can be submitted to the State Consumer Rights Protection Service (http://www.vvtat.lt).
37. The law of the Republic of Lithuania applies to these rules.
For those who make purchases in the online store https://www.kvapugama.lt/, information about the progress of ordering goods, delivery and collection of goods is provided by e-mail. by mail info@kvapugama.lt.